Intermediate\u00A0Application Support Analyst
On behalf of our client in the Financial Services Sector, Procom is seeking an\u00A0Application Support Analyst.
Intermediate\u00A0Application Support Analyst Job Description
This business-critical requisition required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience.
Intermediate\u00A0Application Support Analyst Responsibilities
• Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Establish and monitor process performance measurements and business impact. Gather and communicate performance statistics and reports to internal stakeholders and senior management.
• Monitor effectiveness and efficiency of production and/or process. Determine and/or drives change and improvement efforts in production and/or processes.
• Experience in handling production support activities.
• Unix shell scripting experience and understanding of Ab Initio environment (Co?Operating system). He should be able to understand, analyze and write PL SQL queries on Oracle and Sybase.
• Extensive knowledge of Ab-Initio development, components usage, EME, migration process with branching. He should be able to analyze the existing graphs and should be able to provide impact assessment.
• Should have good expertise in database level analysis to trace issues to closure.
• Willingness to learn backed with solid technology understanding of distributed systems is essential. Must have the ability to co-ordinate with other teams and come to a resolution of batch issues at the earliest.
• Coordinate with other stake holders located across shores
• Ownership and responsibility for end-to-end production batches.
• Ensure process compliance and manage expectations of the leadership
• Actively trace and track issues and document the issue resolutions.
• Create monthly issue reports.
• Ensure best practices are followed
Intermediate\u00A0Application Support Analyst Required Skills
Knowledge/Experience:
- Experienced with handling production support activities.
- Hands-on experience UNIX with knowledge in scripting language to create scripts for automation of daily batch reports.
- Relational Database SQL (Oracle) experience (5+ year). Should be capable of writing complex and efficient SQL DML statements
- Experience on shell scripting would be added advantage
- It is desired but not mandatory to have experience with ETL Development tools
Skills:
- Strong design & execution bend of mind
- Thorough understanding of DWH methodologies
- Design pattern implementation, Algorithms and Data Structure.
- Ab-Initio development, components usage, EME, migration process with branching
- Unix shell scripting
- Software engineering best practices
- Passion for technology and self- starter
- Orientation towards Disciplined development processes
- Strong writing, communication, time-management, decision-making, and basic task organization skills
- Ability to prioritize and manage schedules under tight, SLA's.
Qualifications:
First class degree with excellent academic qualifications. B.E/ B.Tech. in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience. Competencies
Business Process Design - Extensive Experience
• Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance; ability to apply this knowledge appropriately to diverse situations.
Standard Operating Procedures - Extensive Experience
• Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
Process Management - Subject Matter Expertise
• Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.
Effective Communications - Extensive Experience
• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Decision Making and Critical Thinking - Extensive Experience
• Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Accuracy and Attention to Detail - Extensive Experience
• Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Managing Multiple Priorities - Extensive Experience
• Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Problem Management Process - Extensive Experience
• Knowledge of and ability to bring a reported problem to successful resolution.
Operational Functions - Extensive Experience
• Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
Intermediate\u00A0Application Support Analyst Length
6 months
Intermediate\u00A0Application Support Analyst Location
Tampa, FL \u00A0\u00A0
