Description & Requirements
Maximus is looking for an Analyst - Knowledge Management. This is a fully remote, limited service position.
Essential Duties and Responsibilities:
- Maintain knowledge base in SharePoint.
- Maintain document management processes and procedures.
- Ensure policy and procedures are developed with accuracy and by deadlines.
- Develop and implement knowledge management materials for onboarding new staff.
- Monitor policy and procedures system for updates.
- Uses ad hoc policy and procedure update requests to propose innovative strategies to address and plan for future requests.
- Mentor interns and support staff.
- Collaborates with Risk Management and Quality Managers to accreditation / certification standards are accurately documented and policies and procedures are maintained in knowledge management system.
- Research technological solutions and innovation program designs working with leadership for solutions.
- Collaborate with operational staff to understand knowledge management needs.
Minimum Requirements:
- Bachelor's Degree
- 3-5 Years of experience
- Advanced degree or professional designation preferred
- Ability to develop solutions to a variety of moderate problems
- Demonstrates excellent judgment and initiative
- Self-motivated and ability to work independently
- Support the development of new scripts for various call center scenarios, including customer inquiries, issue resolution, sales pitches, and more.
- Edit and revise existing scripts to improve clarity, relevance, and impact
- Familiarity with call center operations, customer service principles, and industry-specific terminology.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to
- Private work area and adequate power source
- Computer/Laptop (no tablets or Chrome books)
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
