Description & Requirements
Maximus is currently looking for a Call Center Analyst. The Call Center Analyst will be responsible for forecasting, creating, analyzing, building, and distributing reports based on data collected by MAXIMUS and its vendors in order to provide information regarding performance and compliance. The ideal candidate must reside in the state of FL.
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Develop knowledge of daily operations and collaborate with supervisors, managers and front- line staff to uncover operational problems as they occur and formulate solutions and improvement opportunities.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Develop a working level of knowledge of the Call Center to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance. Bachelor's degree with 3+ years of experience or equivalent combination of education and experience. Advanced Excel Experience in Forecasting is required Must be detailed oriented Experience with Smartsheet's is a huge plus. Must be a FL Resident
Minimum Requirements
Minimum Requirements:
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
