Job SummaryYou will work alongside and report to the Fitness manager and Assistant Studio Manager to learn and execute the business rhythms, success routines, and best practices of successfully growing, operating, and supporting a fast-paced boutique fitness studio. Your critical role will include greeting everyone who enters the studio with enthusiasm, energy, and knowledge, building community by fostering personal connections with your team and studio members, hiring, training, encouraging and developing your studio staff, assisting with driving specified KPIs to grow the business, and addressing any concerns and ensuring all positive outcomes.Reporting StructureThis position reports directly to the Fitness Manager and is responsible for customer service and sales operations.Duties & ResponsibilitiesAssisting the Fitness Manager in organizing, planning, and implementing strategies to reach studio targetsAttending daily shift operations, including shift huddles, on-the-spot coaching for ambassadors, and hitting shift targets for leads, trials, and new memberships soldEnsuring proper execution and consistency of all front desk systems and operating procedures. Which includes member greeting and check-in, telephone inquiries (general and sales-related), guest registration, cash handling, delinquent account procedures, and customer care callsMaintaining a safe, clean, and well-stocked facility at all times. Following through on daily studio cleaning checklists and maintenance efforts. Ordering all products for the studio.Promoting retail products and educating members on the benefits of products available in the studioMeeting monthly new membership sales target; this is accomplished through a combination of personal selling, ambassador coaching, lead generation, CRM management, booking appointments, confirmation calls, and guest follow-up calls, texts, and direct messagesCompleting Daily Shift Reports and maintaining accurate, up-to-date notes in the studio's CRM systemRequired SkillsDisplays enthusiasm, energy, and a passion for health and fitness. Must possess essential fitness acumenNaturally connects and builds rapport with a range of people and personalitiesEnjoys and thrives in sales-focused roles; performance-driven with the ability to direct sales through outreach programs and local community eventsTeam player with the ability to work collaborativelyAction oriented — set direction, inspire action, delegate tasks, train, develop, and hold people accountableForward thinking and creativeAble to execute a game planSelf-starterManages time well in a fast-paced work environmentDetail OrientedOpen to coaching and feedbackExcellent verbal and written communication skillsMust be able to adapt and learn computer systems (POS, CRM, etc.) in a timely manner to be successful in this positionRequired QualificationsMinimum EducationHigh school diploma or general education degree (GED) requiredCollege degree or related 2+ years of management experience preferredMinimum Work Experience2+ years of Customer Service or Retail experience required1+ years of Sales experience required1+ years of previous management experience preferred2+ years of lead generation and community outreach experience preferredPhysical Demands and Environmental ConditionsThe physical demands described here represent those that an employee must meet to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWhile performing this job's duties, employees are regularly required to use their hands, reach with hands and arms, talk, and hear. The employee is regularly required to stand and walk.Flexible to work during the day, evening, and weekend hours based on studio needsThe employee must occasionally lift and move up to 25 pounds
