Alterations Customer Service Representative

Job summary
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and contributing to superior customer service.Responsibilities include welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pick up.Requirements include a high school diploma or equivalent degree, 1-2 years prior retail experience, and prior sewing experience is helpful.
Job seniority: entry level
Responsibilities
• Welcome and service customers• Make appointments• Answer phones• Press garments• Ensure items are ready for pick up• Promote alterations services and personalization options• Maintain store standards• Greet and escort alterations customers• Process special orders and pick-ups• Perform other duties as assigned
Requirements
• High school diploma or equivalent degree• 1-2 years prior retail experience in an apparel or specialty store environment• Prior sewing experience is helpful• Prior experience with computerized POS system
Benefits
• Rewarding environment and competitive pay• Team bonus• Dayforce Wallet – Get Paid Early!• Generous Team Member Discount• Vision care supplemental insurances• 401K Program• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits• Pet insurance