Requisition Summary PACCAR Global Aftersales Technology team is revolutionizing the vehicle Aftersales experience with the development of innovative technology and services for our customers and dealers.
The Aftersales Technology team is hiring a Product Manager for connected products and services. This role is responsible for managing the strategic vision for Aftersales Connected products and services working alongside the appropriate technical teams to identify solutions to achieve the vision. This is a dynamic, collaborative role. The successful candidate will work across multiple organizations to understand market fit, customer needs, business goals, legal considerations, and competitor offerings. They will work closely with other PACCAR Divisions to establish a common business case for Aftersales Connected products and services. This position reports to the Director of Aftersales Technology and is based out of Renton, WA.
Job Responsibilities • Develop business case and plans and present to executive leadership for approval.
• Represent voice of customer, define customer experience, and requirements for Aftersales connected projects.
• Develop go-to-market strategy, value proposition, including launch and captivity tactics for future products/services.
• Delivery of business objectives Connected Vehicle Services portal for products and services.
• Function as Product Owner for Connect Portal and other Aftersales projects as defined.
• Drive customer value, dealer adoption, dealer efficiencies, and identify monetization opportunities.
• Work within global cross-functional teams.
• Aligns Aftersales Connected Services strategy, products, services, and processes, with Global Connected Services strategy and goals.
• Manage the relationship between business partners, project teams and vendors.
• Work closely with Division Aftersales, Product Planning and Sales & Marketing teams to align product roadmap initiatives.
• Engage with Customers to ensure their experiences and needs are evaluated and met.
• Analyze Customer behavior and initiate proactive improvement proposals to cross divisional executive management.
• Participate in workshops to scope projects and gather detailed product requirements.
• Provide high level user stories (or Epics) to project teams and assist in budget and resource estimates for delivering new products/services or enhancements.
Background & Qualifications • Bachelor's degree required in Business or Engineering fields of study.
• Master's degree and Professional certifications preferred.
• 7+ years' Experience in Automotive, Commercial Vehicle, or Subscription Based Services
• Knowledge of the principles of product management and processes of transport companies and dealerships.
• Proven leadership, analytical and business development skills.
• International work experience desired
• Domestic and International travel is required.
Skills / Competencies
Candidate should be willing to make use of industry standard processes and techniques and be resourceful in solving complex technical problems.
• Familiarity with agile way of working.
• Excellent interpersonal, presentation skills and ability to influence others.
• Demonstrates ability to perform multiple tasks in a fast-paced, results-oriented environment, and responds dynamically to shifting priorities.
• Technical aptitude and ability to succinctly communicate technical topics.
• Commercial truck product knowledge strongly preferred.
• Demonstrates independent judgement and high leadership potential.
• Competence in the use of personal computer software such as word processing, database, and spreadsheets.
• Six Sigma training preferred.
PACCAR Benefits: As a U.S. PACCAR employee, you have a full range of benefit options including:
• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift
• This position may offer relocation assistance benefits
Salary Range: At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $110,600 - $156,310 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information: • PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information
PACCAR Parts is a global leader in the distribution, sales, and marketing of aftermarket parts for heavy and medium-duty trucks, trailers, buses, and engines. Featuring state-of-the-art distribution processes, award-winning sales and marketing programs and industry-leading quality management, PACCAR Parts provides aftersales support to DAF, Kenworth and Peterbilt dealer locations around the world.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
