EAGLE MOUNTAIN CITY
APPPROVED CLASS SPECIFICATIONS
I. Position Title : Customer Service Representative I Creation Date: 06-08
EEO Code: Administrative Support
Status: Non-Exempt
II. Summary Statement of Overall Purpose/Goal of Position: Performs working-level customer service duties as needed to expedite efficiency and effectiveness of city services; acts as first point of contact with the public; performs various clerical/receptionist duties including receiving and directing calls, greeting the public & providing city related information.
III. Essential Duties: Customer service, answers phone, greets walk-in customers and provides information. 2. Receive cash, checks, credit card payments for utility billing, sports, events, and other miscellaneous payments
IV. Additional Duties: Assist with maintenance of office supply closet Schedule and maintain building use calendar Assist with filing/archiving as needed Route Eagle Mountain incoming mail, ensure outgoing mail properly stamped and delivered to mail depository and ensure postage machine is working properly. Assists Utility Billing department with day to day duties as needed. Other duties as assigned. Qualifications: Graduation from high school or equivalent; Minimum 18 years of age.
Education : High School diploma or equivalent, some college or college degree preferred with an emphasis in Communications, Public Relations, Journalism, English, or similar
Experience : One to two years of prior experience in job-related activities, with demonstrated competence.
Knowledge of : Computer, 10-key, fax machine, copy machine, web-based platforms, social media; general City geography; City ordinances and procedures
Responsibility for : Great responsibility for the care, condition and use of materials, equipment and money; moderate responsibility for making decisions affecting the activities of people.
Communication Skills : Contact with other departments, furnishing and obtaining information; frequent public contact, both verbal and written, requiring tact and judgment; good English, spelling and verbal skills.
Equipment Used : Requires frequent use of office machines and equipment such as, computer, 10-key, fax, printer, copy machine, postal machine and telephone.
Extent Supervised : Moderate supervision based on tasks/assistance required.
Analytical Ability : Great mental effort is required; requires exercise of discretion and independent judgment; ability to organize and communicate effectively both in writing and verbally; establish and maintain effective working relationships with employees and the public.
Working Conditions: Moderate responsibility for making decisions affecting the activities of people; evenings, weekends, and some holiday work required related to supporting special events; minimal stooping and kneeling; consistent talking, hearing and seeing; moderate pressure or mental fatigue; moderate exposure to muscular exertion, climbing or balancing; office environment, along with outdoor work in variable weather during events.
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