Job SummaryThis position is responsible for determining the admissibility of first-time freshmen and graduate/post baccalaureate applicants to the University and CCPE Distance Learning Programs. The incumbent manages the Admissions ticketing system and responds to all inquiries in a professional and timely manner. They will be responsible for answering all phone inquiries received in the unit while adhering to service excellence standard. Communicates with students, parents, and counselors about the admission process and admission requirements. Resolves admission processing problems; determines residency status for admission and tuition purposes. Also responsible for data entry of application information for all new and returning applicants to the University., including coding and data entry of applications, changes to data, and verification of data in PeopleSoft. They will serve as a liaison with graduate advisors in the academic departments and advisors in the various credential programs offered by CSULB. Moreover, they will disseminate information regarding university policies and procedures for graduate studies to applicants, faculty, staff and the general public.Key ResponsibilitiesCodes, enters data, and reviews applications for completion.Calculates GPA and determines eligibility, provides an admission evaluation for admission of first-time freshmen and graduate/post-baccalaureate applicants.Assists with recording degree requirements, degree audits and posting degrees.Responsible for the admission or denial of freshman application and the processing of incoming transcripts, to including sorting, screening, and scanning.Act as a liaison with the graduate advisor, credential program advisor, department personnel and applicants for the resolution of admission issues and the dissemination of information regarding University policies and procedures.Knowledge Skills and AbilitiesData entry/computer (PeopleSoft) experience. Preferred experience with various software packages such as Microsoft windows, Microsoft excel, Microsoft word and Microsoft PowerPoint and Onbase. Demonstrated ability to communicate with students, staff and others regarding admission requirements, policies and procedures and promote a "student friendly service" image of Enrollment Services. Demonstrated ability to work efficiently with a large volume of documents, organize and coordinate different clerical tasks, set deadlines and complete projects successfully. Demonstrated ability to learn and apply complex unit, department and university policy and procedures. Demonstrated ability to communicate with ethnically and culturally diverse communities.Follows all University policies, procedures, and guidelines including but not limited to safety, civility, and non-discrimination policies and procedures. Maintains a safe work environment. Communicates with the University community in a civil manner. Treats all customers (students, faculty, and staff colleagues) with dignity and respect, empathy, fairness, and professionalism, consistent with the university mission, values and strategic vision. Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor. Ensures quality, usability, and integrity of system data by working within approved processes and testing procedures.Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."Education and ExperienceEquivalent to four years of administrative support experience required.Physical SummarySedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).DepartmentEnrollment Services AdmissionsClassificationAdministrative Support Coordinator ICompensationSalary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Hiring Range:The hiring range for this position is $3,680- $3,916 per month commensurate with candidate's education, experience, skills, and training.CSU Classification Salary Range:The CSU Classification Salary Range for this position is $3,680 - $5,783 per month.BenefitsExcellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.Time Base1.0 time-base, 40 hours per week.Duration of AppointmentThis is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.Application ProceduresClick Apply Now to complete the CSULB Online Employment Application.PLEASE FILL OUT THE APPLICATION COMPLETELY.It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional InformationA background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.Equal Employment StatementCalifornia State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.AccommodationsWe provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact ****** .Out of State Employment PolicyCalifornia State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.As of January 1, 2022 theCSU Out-of-State Employment Policyprohibits the hiring of employees to perform CSU-related work outside the state of California.
