Administrator, Systems - Technology Operations Support

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.JOB SUMMARY:Provides advanced troubleshooting and system administration for various applications that are owned and supported by the Technology Operations Support team. They also provide second or third level support for many Enterprise systems that have been developed, engineered, and/or architected by the Enterprise Technology Solutions, Enterprise Endpoint Management, and IT Security teams. This role is also expected to analyze data, assist with building out reports, dashboards, and datasets, as well as perform basic task automation to help make other teams more efficient.MAJOR RESPONSIBILITIES:Perform second or third level support and advanced troubleshooting functions, documenting and resolving issues, and collaborate with appropriate teams on long-term resolution of said issues.Perform system/task automation functions to make processes more efficient for other teamsOnboarding new applications into various logging, reporting, and dashboarding stacksAssist during Critical and Major Incident calls, assist with Root Cause Analysis when applicable.Developing and maintaining best practices on reporting and dashboard-building for technology data. Mentoring and guiding others on these best practices.Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.Performs other duties as assigned.EDUCATION:Associate degree (AA), Technical school degree, or Bachelor's degree (BA) in technical field is preferred.EXPERIENCE:3+ years working experience in a technical field involving troubleshooting, integrating, and/or automating applications.3+ years working experience in an advanced Service Desk role.1+ years of experience in theme parks or hospitality preferred;or equivalent combination of education and experience.Your talent, skills and experience will be rewarded with a competitive compensation package.Universal Orlando Resort.Here you can.Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE