Administrative Support Associate

Job Duties: Cashier responsibilities include, but are not limited to:
Receive and accurately key payments (cash, check, and debit card) for student accounts and Third Party payments. Review and process Faculty/Staff Tuition and Fee Waivers. Open, sort, proof (for accuracy) and process (including data entry in Banner Student A/R module) payments received by mail. Provide excellent customer service to students, parents, staff, faculty, and any others that interact with the Cashier's Office. Release student account information in accordance with FERPA (Family Education Rights to Privacy Act). Sign into the Cisco Finesse phone system daily and assist with Level 2 Cashier calls that require more complex attention and research. Balance cash drawer daily, complete balance sheet, submit deposit to Departmental Cashier, and report any out of balance issues in accordance with University policy. Assist students with questions regarding 3rd party systems such as TouchNet. Assist students with refund and tuition payment plan questions and issues.
This is a About East Carolina University
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.
Connections working at East Carolina University