Administrative Specialist Ii

Administrative Specialist II (Administrative Specialist C) #079 Location Columbia, SC (Saint Andrews area) : This position is located at Department of Mental Health/Columbia Area Mental Health, Children, Adolescent and Family (CAF) Services, CAMHC #079. Under limited supervision, attends to the day-to-day functions of CAF Services front office. Ensures that all patients/visitors are greeted upon entering the clinic. Responsive to the needs of patient/visitor/staff and addresses people in a respectful manner. Maintains exceptional customer service skills in answering phones. Inputs changes to clinical information (i.e., changes, updates, closures). Provides backup for intake. Ensures that all new patients' complete registration per DMH policy and quality standards. Monitors the schedules of assigned clinical/medical staff to ensure maximum efficient of patient care hours. Consistently backfills any canceled appointments. Complies with Division of Financial Services policies and procedures regarding bank deposits. Demonstrates fiscal responsibility by informing patients of their balances and requesting payment. Ensures that patient's insurance information is updated in the EMR. Ensures that patients' records are complete and updated when indicated. Serves as backup for appointment reminder system. Reviews portal daily to ensure patients receive reminder and reschedules patients who request it. State Requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma. Agency Requirements: A high school diploma and two (2) years of clerical experience; or an associate degree in secretarial science or other related field; or three (3) years of clerical experience. Note: When Agency Requirements are indicated, applicants must also meet the Agency Requirements.
Supplemental questions are considered part of the application. Please complete the state application to include supplemental questions, all current and previous work history and education. A resume may be attached, but not substituted for completing the work history and education sections of the employment application. Incomplete applications will not be referred to the hiring supervisor.