Accountabilities: The Administrative Department Coordinator, Student Health Services is accountable for:
Answering incoming three-line phone calls and messages; responding to messages via email and the medical portal and sending triages to the clinical staff. Scheduling student appointments in the electronic health record ( EHR ) system, and guiding students through check in and check out per policies and procedures. Provides cross-functional support for inbound/outbound document processing and maintaining electronic health records according to Student Health Services' confidentiality policy and best practices. Serving as an initial point of contact for students, parents, and visitors, ensuring a warm, welcoming, and inclusive environment. Supporting efficient and accurate maintenance of office supplies, facilities, and equipment. Upholding confidentiality of all health and wellness support services in the university's Student Health Services, and other locations, including the department's EHR and other practice management systems. Provides cross-functional support with medical referrals, requests for insurance authorization, and prescription authorizations. Actively participate in integrated Health and Wellness meetings, committees, and student-focused activities. Providing assistance and logistical support for department, Health and Wellness programming, and off site medical clinics. Rotating weekend coverage (Saturday 9am-1pm). Attending department, division and university meetings and participate on other committees as requested. Performing other job related duties and responsibilities as assigned. This position has been designated as a Campus Security Authority ( CSA ), in accordance with the federal statutory requirements of the Jeanne Clery Act. CSAs are required to and responsible for reporting allegations of crimes they receive from students and employees to the Campus Safety Department.
Professional Experience/Qualifications: Minimum of four years of medical administrative assistant experience is required Demonstrated ability to work in a team oriented, fast-paced work environment with a demonstrated ability to meet deadlines, anticipating the needs of the team, and delivering outcomes Proficient with current medical office technologies Comfortable with medical terminology and discussing personal/sensitive health matters Ability to work with confidential information and maintain strict confidentiality Good communication and teamwork skills Exceptional customer service skills Willing to learn new skills and technologies Ability to maintain a high level of enthusiasm and energy, while portraying a positive image Ability to balance requests from several people and have proven ability to prioritize tasks with conflicting deadlines, handle frequent interruptions, work in an open office environment Demonstrated excellent problem solving; analytical and critical thinking skills Ability to work independently with minimal supervision Preferred Qualifications: Familiarity with Colgate University and university administrative systems Previous medical office experience and/or basic medical knowledge Experience fostering a welcoming and inclusive environment, sensitive to students with physical and mental health challenges Ability to demonstrate a strong commitment to diversity, equity and inclusion and the desire and ability to successfully work with a broad spectrum of individual identities including personal, social, and otherwise Education: High school diploma, or equivalent, with experience in records management, accounting, and office operations in a medical setting.
An Associates degree or equivalent combination of education and experience is preferred. Other Information: We will begin reviewing applications on June 3rd, 2024.
Physical Demands: Moderate physical activity. Requires handling of average-weight objects up to 25 pounds. Environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.
EEO Statement: It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.
About Colgate University
Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students and faculty in local, national, and global communities.
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