Administrative Assistant

Administrative Assistant - Unemployment Claims Act as a main contact with clients on unemployment matters. Responsible for clients' unemployment program which includes claims processing, appeals filing, and hearing preparation as needed. Review and protest erroneous charges against client's unemployment accounts. Assist with reviewing and evaluation of client's annual unemployment tax rates. Assist with researching unemployment issues/questions Assist with the development and implementation of procedures, training and processes. Assist with collecting, opening and processing mail for claims REQUIREMENTS:
Data entry experience required. Excellent verbal and written communication skills. Strong customer service skills. Excellent problem-solving, interpersonal and organizational skills. Ability to prioritize and manage multiple tasks efficiently and within timeframes. Detail oriented while working within defined deadlines. Proven ability to work independently while supporting team goals. Proficiency with Microsoft Office - including Word, Excel and Outlook. LOCATION: Rockville, MD - Near 270/370/Shady Grove (This is in-office)
* Not hybrid. Not remote.
SALARY: $58,000-$62,000 range + benefits