Job DescriptionProvides professional customer service to students, families, sponsors, and university departments in person, by telephone and by email concerning student and university accounts, including billing, scholarship, financial aid, outstanding and credit balances, payment, and budget tuition plans. Requires knowledge of policies and procedures across operations of the Bursar's Office and understanding of key student areas such as Financial Aid, Registration, Housing and Dining, Health Center, and Veterans Services. The Accounts Receivable Clerk ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information. This position provides support to the daily operation of the student loans administered by the Office of the University Bursar including monitoring promissory notes, reporting loans to the billing service and collection agencies, reconciling loan balances, and answering borrower correspondence and inquiries. Other responsibilities of this role include tasks supporting the institution's petty cash and human subject payment programs.Required Qualifications• Experience working in a professional office providing excellent customer service to a diverse customer base.• Experience using general office equipment and computer software such as Word, Excel, and Outlook. Ability to use software to analyze datasets.• Knowledge of accounts receivable practices.• Strong analytical skills including the ability to analyze, interpret, and explain complicated financial transactions.• Excellent listening and communication skills.• Strong organizational and time management skills.• Experience working under pressure with a high degree of accuracy.• Experience working cooperatively in a team environment.• Experience working without close supervision and handling diverse tasks while meetingPreferred Qualifications• A.S. or B.S. in accounting, business administration or similar.• Experience interpreting and explaining university policies and procedures.• Experience utilizing Banner or similar relational database.• Demonstrated knowledge or experience of accounting and collection practices for receivables.Pay Band3Appointment TypeRestrictedSalary InformationSalary range of $38,000-$43,000; commensurate with experience.Review Date03/18/2024Additional InformationThe successful candidate will be required to have a criminal conviction check.About Virginia TechDedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive communitydedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicinecollege, Graduate School , andHonors College . The university has a significant presence across Virginia, including theInnovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerousExtension offices andresearch centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.If you are an individual with a disability and desire an accommodation, please contactZach ****** regular business hours at least 10 business days prior to the event.
