Account Support Specialist - Remote Work

Job Description:

Williams, a leading company in Jacksonville, Florida, is seeking a part-time Account Support Specialist to join our remote team. As an Associate Level position, the Account Support Specialist will play a crucial role in assisting our clients and ensuring their satisfaction. This position requires a minimum of 2 years of experience in a similar role.

Responsibilities:- Provide exceptional support to clients via phone, email, and chat platforms- Manage client accounts, ensuring accurate and up-to-date information- Collaborate with internal teams to troubleshoot and resolve client issues- Create reports and analyze data to identify trends and areas for improvement- Assist in the development of training materials and resources for clients- Stay up-to-date on industry trends and best practices to better assist clients- Perform other duties as assigned

Requirements:- Proven experience in account management or customer support roles- Strong communication skills and the ability to build relationships with clients- Independent and energetic personality with a strong work ethic- Creativity and critical thinking skills to solve complex problems- Proficiency in Microsoft Office Suite and CRM software- High school diploma or equivalent; Bachelor's degree preferred

Benefits:- Disability insurance- Paid overtime- Profit sharing

Working Environment:At Williams, we value and encourage autonomy and independence in our employees. We trust our team members to excel in their roles and offer support where needed to ensure success.

Deadline to Apply: ********

Equal Opportunity Statement:Williams is an equal opportunity employer and does not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.