Job Description:
American Electric Power is seeking a part-time Account Support Manager to join our team in Chicago, Illinois. As a mid-to-senior level professional with at least 6 years of experience, you will be responsible for providing top-notch support to our key accounts, ensuring their satisfaction and maintaining strong relationships with them.
Responsibilities:- Act as the main point of contact for assigned accounts, addressing any questions, concerns, or issues they may have in a timely and professional manner- Collaborate with the sales team to develop account strategies and expand business opportunities with existing clients- Monitor account performance and provide regular reports to management on key metrics and KPIs- Conduct regular meetings and presentations with clients to review progress and discuss future needs and goals- Identify potential areas for improvement in service delivery and proactively implement solutions- Coordinate with internal departments to ensure smooth implementation of customer requests and projects- Stay up-to-date on industry trends and best practices to provide valuable insights to clients
Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- Proven experience in key account management or customer support, preferably in the energy industry- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients- Excellent organizational and time management skills to handle multiple tasks and clients simultaneously- Critical thinking and problem-solving abilities to identify issues and propose effective solutions- Proficiency in Microsoft Office Suite and CRM software- Reliable and hardworking with a strong commitment to customer satisfaction- Ability to work independently and as part of a team in a fast-paced environment- Presentation skills to effectively communicate with clients
Benefits:- Life insurance coverage- Visa sponsorship for eligible candidates- Free food and snacks in the office- Empowering work environment that encourages employees to take ownership and make impactful decisions
Equal Opportunity Statement:American Electric Power is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Deadline to apply: April 29, 2024
Join our team and take your account support career to the next level with American Electric Power!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
