Account Support Associate

Job Description:

Barnes & Noble is seeking a dynamic Account Support Associate to join our team in Phoenix, Arizona. As an Associate Level role, this position requires a minimum of 3 years of experience in customer service or account management. The ideal candidate will be adaptable, motivated, and possess strong soft skills in persuasion and project management.

Responsibilities:- Provide support to key accounts, addressing customer inquiries and resolving issues in a timely and professional manner- Assist in the development and implementation of account strategies to increase revenue and drive business growth- Collaborate with internal teams to ensure customer satisfaction and retention- Analyze account performance data and provide insights to management- Manage multiple projects simultaneously, ensuring deadlines are met and objectives are achieved

Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- Minimum of 3 years of experience in customer service, account management, or related field- Strong communication and interpersonal skills- Proficiency in Microsoft Office Suite and CRM software- Adaptability and motivation to excel in a fast-paced environment- Ability to work effectively both independently and in a team setting- Prior experience in project management is a plus

Benefits:- Medical coverage- Travel opportunities- Travel & spending expenses covered

Working Environment:At Barnes & Noble, we are committed to supporting our employees in their personal and professional development. We provide a collaborative and inclusive work environment where all team members are encouraged to grow and succeed.

Deadline to Apply:May 15, 2024

Equal Opportunity Statement:Barnes & Noble is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We welcome and encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.