Who We Are: Since 2007, Dealer-FX has been transforming how automotive retailers manage their service operations and how they interact with consumers. Through advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments while delivering convenience, transparency, and trust to consumers. Dealer-FX is a wholly owned subsidiary of Snap-on Incorporated (NYSE: SNA), which acquired Dealer-FX in 2021.
Dealer-FX has been serving automotive OEMs and dealerships for almost a decade. Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers.
Dealer-FX is the exclusive or preferred service technology provider for Stellantis, Nissan and several other OEMs in the US and Canada and has more than 2,000 dealership clients.
We are looking for an Account Success Manager who will nurture dealer relationships and provide proactive dealer engagement to drive dealer success, retention, and growth opportunities within the assigned region.
What You'll be Doing: Own the dealer relationship once training is complete Maintain proactive weekly, bi-weekly, or monthly contact with region dealers based on account age (first 12 weeks) and utilization (R-Y-G) Uncover opportunities to improve dealer and user experience Drive product adoption and utilization Drive value of DFX and highlights contribution to dealer success Identify training opportunities (e-learning, webinars, virtual, CT) Partner with and supports efforts of DFX teams with dealers in the region (Field, Support, Product, Install, Sales) Identify growth opportunities for dealers and DFX What You'll Bring: Proven self-starter, motivated with high energy and a positive attitude Channel based selling techniques, including OEM, regional groups, dealer groups and dealerships. Understanding of variable and fixed operations and Dealership processes Ensure Dealer-FX solutions are configured to maximize customer experience and ROI Proven track record exceeding your quota and customer expectations Demonstrated ability to work with cross functional teams Ability to negotiate with customers on all levels Post-Secondary education in business related discipline What's in it For You? Competitive compensation packages Choice of basic or enhanced health benefit plans, dental and vision benefits Employee Assistance Program Free outdoor covered parking garage 3 weeks' paid vacation 1 paid annual volunteer day No unsolicited agency referrals
Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.
