About Avaya
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there's no limit to the experiences Avaya customers can create.
The richness of Avaya's global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.
About the Opportunity
We are looking for an experienced and results-driven Strategic Accounts Sales Manager to drive sales of our products and services to end-user customers within designated strategic accounts. The successful candidate will be fully responsible for their assigned accounts, acting as a trusted advisor and advocate for both the customer and Avaya. This role requires a strong focus on customer satisfaction and a commitment to safeguarding the strategic interests of all parties involved. We encourage you to apply if you excel in a fast-paced sales environment and have the skills to build long-term strategic partnerships.
Develop and implement sales strategies tailored to assigned strategic accounts with a multi-year focus to achieve balanced growth, continued account penetration, and sustained customer satisfaction.
Act as the primary point of contact for all customer interactions, establishing and maintaining long-term strategic partnerships at the executive level.
Collaborate with internal teams to ensure critical executives understand how Avaya solutions align with their business needs and objectives.
Lead and coordinate strategic account planning activities to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the overall customer buying experience.
Introduce specialists and partners based on strategic sales activities, ensuring that the appropriate resources are engaged to support customer requirements.
Maintain up-to-date knowledge of the client's industry, global business landscape, and socio-economic environments to understand better and anticipate customer needs.
About You
Bachelor's degree required; MBA or Master's degree preferred.
Minimum of 15 years of experience in sales, with at least five years in a high-tech industry.
Executive leadership experience at a VP or Business Unit manager level.
Proven track record of success in developing and maintaining strategic partnerships with key clients.
Specific knowledge of the client's global business, political, and socio-economic environments is preferred.
Equal Opportunity and Privacy Statement
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
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