Account Operations Manager

About the Role: As a CBRE Account Operations Manager, you will direct and oversee the maintenance management staff and safety programs for small to medium-sized facilities or properties.
This job is integral to the Contract Quality Management job function. They are responsible for leading the delivery of contractual services to ensure requirements are fulfilled.
What You'll Do: Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and oversee the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Promote organizational capabilities and identify sale opportunities to potential clients.
Track vendor performance on outsourced provider service contracts and ongoing administration. Verify the best pricing and service level performance.
Run account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
Handle ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.
Coordinate the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
Apply knowledge of own subject matter and integrate with the team to achieve team and departmental objectives.
Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.