What do your customers say about you ? Have you been referred to as the "go-to" person in your organization? Do you have a knack for solving problems? Are you ready to make a change and work for a company that is on the cusp of tremendous growth? Job Summary: We are looking for "A Players". The ideal candidate is upbeat, driven, dynamic, well-organized, has a passion for technology and thrives working in a fast-paced environment. The Account Manager is responsible for representing Ampian HR / Cavalry Ops and engaging with Key Accounts and 'At-Risk' clients with a focus on strengthening client relations. This is a high-touch, rapport building position that requires strong communication skills (both verbal and written), as well as strong analytical and problem-solving skills, with a passion to give our clients the personal attention required.
Responsibilities and Outcomes :
Establish and proactively work to improve client retention KPI metrics Establish and proactively work to improve Cavalry / AmpianHR Net Promotor Score Establish a regular client feedback model via surveys and other tools focused on identifying opportunities to create growth, improve client relations and identify potential service issues and / or opportunities for adoption / training on Cavalry Ops / AmpianHR Products. Help Create Growth for our clients by handling escalated issues and having the "hard" conversations with key contacts. Act as liaise with cross-functional internal teams to improve the entire customer experience with a specific focus on key accounts and "at-risk" clients. Knowledge, Skills , Abilities & Education : Preferred 3+ years successful account management or account support role Demonstrated ability to influence through relationships, expertise and information Excellent presentation skills with the ability to adjust message to suit the audience. Confident and Fearless in professional social situations. Excellent verbal and written communication skills Strong track record of de-escalating issues and creating growth and loyalty through creative problem solving and proactive intervention. Previous experience working with client retention and net promoter score metrics and KPI's Proven ability to create long-term, trusting relationships Proven track record of consistently exceeding company objectives and goals High energy, engaging and ability to Listen, empathize, and take appropriate action. Proven track record of demonstrating accountability and follow through on commitments and tasks
