Account Manager Company Overview:
Here at Fikes Products we are proudly obsessed with the dirty details! We are a leading provider of high-quality services and products, committed to saving valuable time, enhancing facility image and reducing overall costs for our clients. We take pride in our dedication to customer satisfaction and the pursuit of operational excellence though our high-performance Team. Position Overview:
We're seeking an experienced Account Manager at Fikes, focusing on client relationship nurturing and account success. The role entails strategic account management, effective communication, and contributing to business growth. You'll receive regular inbound leads, networking opportunities, and be proactive in seeking client referrals. The ideal candidate excels in building quick rapport, has a high drive to meet growth quotas, and possesses excellent communication skills for client trust and internal collaboration. If you're results-oriented and passionate about exceeding client expectations, join our team. Key Responsibilities:
-Build and maintain strong relationships with clients through regular communication and exceptional service.
-Ensuring daily revenue by tracking the regular delivery of committed products and services to clients, promptly addressing any disruptions, and monitoring account health.
-Accurately input and update customer information, accounts and growth activities data into our database.
-Strategically manage and grow assigned accounts, identifying opportunities for upselling and cross-selling.
-Ensure the accuracy and integrity of account information, updating records and resolving discrepancies.
-Collaborate with cross-functional teams to address client needs and resolve account-related issues.
-Generate reports and summaries based on account data, providing insights for strategic decision-making.
-Maintain confidentiality and security of sensitive client information.
-Respond to client inquiries promptly and professionally via phone and email.
-Contribute to process improvement initiatives to enhance account management efficiency.
-Answer phone calls and emails from customers and colleagues as needed and action accordingly. Qualifications:
-High school diploma or equivalent; additional education or relevant certifications are a plus.
-Proven experience in account management or similar client-facing roles.
-Proficiency in using data entry software, spreadsheets, and database systems.
-Strong attention to detail and a high level of accuracy.
-Experience with CRM programs such as HubSpot or Salesforce is preferred, but not required.
-Excellent organizational and multitasking skills.
-Strong communication skills to collaborate with team members and departments.
-Ability to work independently and meet deadlines.
-Successfully manages time and works off checklists.
-Solution seeks, does not problem enhance.
-Fails forward and responds with a course of correction.
-Cool under pressure exercising patience and strategy versus emotion.
-Knowledge of cleaning and sanitation products or related industries is advantageous. Compensation and Benefits:
-Competitive Hourly Pay: $26-28/hour, can be revised depending on level of experience
-Aggressive 401(k) plan.
-Comprehensive dental and health insurance coverage.
-Employer-paid Life Insurance policy.
-Generous paid time off
-Performance-driven compensation increases and bonuses, with unique rewards for exceptional achievements.
-Schedule: Full-time: Monday to Friday.
-Location: On-site role based in Federal Way, WA.
Application Process: Interested candidates are invited to submit their resume detailing their relevant experience and explaining why they are the right fit for the Account Management position at Fikes Products. Please submit your application here through Indeed.
Join the Fikes Products team and be a part of our mission to provide top-quality services and solutions that make a difference for our clients.
At Fikes, we are committed to diversity and equal opportunity employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We actively seek a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply. We are an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, we do not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program. You must be able to pass a drug screening and criminal background check.
