Account Executive, K-12 Education Concord, Los Angeles, Ontario, CA Full Time Perm USD $75,900 to $89,280 Job Description The company is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
Job Overview The Account Executive, K-12 Education is a true sales hunter and focuses on the customer life cycle and support for the growth of accounts. They leverage prior Education industry experience to drive sales, renew contracts, improve customer satisfaction, and increase revenue while driving customer retention. Our Account Executive performance is evaluated on the ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work is consistently completed in accordance with the company's core values.
Job Responsibilities: · New Sales activities: Utilizes contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to the company and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate.
· Account Management and Maintenance Activities: Establishes and cultivates customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provides account analysis to determine up-sell and renewal offers. Supervise and resolve customer issues. Tracks individual account activity and results.
· Completes extensive data entry, system navigation, and utilization required, including independent analysis and sophisticated decision making related to information. Accuracy and efficiency in data entry required.
· Participates in continuous training opportunities to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver outstanding service to meet the company's efficiency and quality standards.
· Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
· Demonstrates positive and coordinated behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
· Disburses adjustments and credits as appropriate within established limits and criteria.
· Supports team initiatives and creates an inclusive environment.
Education: · High School Diploma/GED (Required)
· Bachelor's Degree (Preferred)
Work Experience: · 2-4 years' Experience selling within an education vertical (Required)
· 2-4 years' Experience in the Education industry (Preferred)
· 2-4 years Demonstrated track record of sales success in business sales (B2B) (Required)
· 2-4 years' Experience in Wireless Industry/Telesales/Technical Sales (Preferred)
Knowledge, Skills and Abilities: · Microsoft Excel (Required)
· Customer Acquisition (Required)
· Attention To Detail (Required)
· Communication (Required)
· Presentations (Required)
· Problem Solving (Required)
· Sales Analysis (Required)
Licenses and Certifications: · At least 18 years of age
· Legally authorized to work in the United States
Travel: · Travel Required
