Account Coordinator / Customer Service Representative

Job summary
Account Coordinator / Customer Service RepresentativeResponsible for providing product and service information to customersOpportunity to learn from top representatives and work together as a team
Job seniority: entry level
Responsibilities
• Provide information about the benefit products and insurance services• Troubleshoot and resolve event issues and concerns• Document and update customer records based on interactions• Develop and maintain a knowledge base of the evolving products and services• Provide customer support and handle customer inquiries• Build relationships with new and existing clients
Requirements
• Previous experience in customer service, sales, or related fields• Ability to build rapport with clients• Ability to prioritize and multitask• Positive and professional demeanor• Impeccable interpersonal skills and friendly attitude• Excellent written and verbal communication skills• Confident, self-starter who works well independently