Job Title: Acess Management Technical Support Specialist
Hybrid: Princeton, NJ
6 month + contract to perm
Required:
3+ years experience in a customer facing technical role and should be aligned with Access Management solutions
3+ years of hands-on experience in any of Access Management products such as Okta,, PingFederate and Microsoft Azure etc.
Must have working experience in integration of multiple applications with any one of above-mentioned Access management tools
Ability to motivate and inspire the team towards achievement of service excellence
Strong knowledge of technologies which impact Dow Jones solutions including I.T. Infrastructure, Authentication, Connectivity, Content Delivery, Web Services API, XML/HTML, / protocol,SAML and Single Sign-on solutions
Strong project management and project coordination skills
Basic understanding of LDAP and active directory
Ability to coach, train, and provide feedback to team members with the goal of improving skills and accomplishing goals
Advanced problem solving and analytical skills with the ability to evaluate issues/conflicts and make timely decisions that benefit both the customer and the business
Excellent communication skills with ability to explain complex ideas at a level appropriate to the audience
Collaborate with Customer Service colleagues, Technical Support, Sales, Product, internal stakeholders, and customers.
Experience running multiple parallel efforts/projects; Strong multi-tasking skills
Ability to build positive working relationships with external and internal customers through understanding of the technical environment, assess needs and solve problems to facilitate the accomplishment of work goals
Ability to quickly assimilate and apply new information relating to web technologies and information services
Excellent listening, negotiation and presentation skills.Proficiency in Microsoft Office, including Sales Force, and advanced Excel skills
Preferred:
Experience using Splunk, PingFederate, Microsoft Azure,Salesforce and Jira
Bachelors degree in computer science, or an equivalent combination of education and experience
Thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, Ws-Fed, Ws-Trust, IWA based authentication etc
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
