A/V Engineer- Irvine, CAJob DescriptionA/V Support Engineer- Irvine, CAOverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in realestate.CoStar Group is currently seeking an experienced and professional Audio-Visual Support Engineer. The Audio-Visual Support Engineer is responsible for supporting and maintenance of our 400+ conference rooms and 80+ offices globally. The current infrastructure includes:170 Polycom and Windows based MTR endpoints and a 300-port RMXAvaya CM 8.1 with 80+ gatewaysAvaya Contact Center Elite Multichannel, Nice recordingMicrosoft Teams and Zoom3,000 iPads, Polycom, and One-X4,500 employees and 400+ call center agents6 data centers, 3,000 VM hosts, F5 load balancers, and Checkpoint firewallsThis position is located in our Irvine, CA office and requires you to be on-site 5 days a week.This position will require travel to our multiple offices across the country.ResponsibilitiesInstallation, configuration, integration and test of videoconferencing, audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, document cameras, streaming technologies, etc.) and collaboration technologiesIntegration and configuration of videoconferencing and A/V equipment with Extron control systemsIntegration, test, configuration and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipmentTrouble-ticket reports and maintenance of customer service profilesMonitor construction activities and materials delivered to sitesSchedule punch walk with management and ensure punch list items are completed by subcontractors and other teamsSchedule final walk with managementEnsure all work meets or exceeds the specifications and standard of excellence of our teams.Basic QualificationsBachelor's Degree required from an accredited, not for profit university or college A track record of commitment to prior employers3+ years of related experience in support and troubleshooting of videoconferencing and A/V technologies and networksStrong knowledge of Polycom, MS Teams Rooms, Zoom and legacy videoconferencing systems requiredExperience with MCUs, gateways, gatekeepers, and infrastructure hardware and softwareKnowledge and familiarity with the installation, configuration and trouble-shooting Extron control systemsDemonstrated knowledge of H.323, H.320 and SIP networksWorking knowledge of videoconferencing standardsProficient in the use of Microsoft's Office SuiteMay require occasional lifting (up to 50 lbs.)Preferred Qualifications And SkillsVoIP and networking experience a plusStrong customer service and organizational skillsDemonstrated ability to work independently and exercise good judgmentCAD and Visio skills a plusDetailed oriented, and ability to handle multiple tasksStrong oral and written communication skillsSolid problem solving and consultative skills in a fast-paced environmentSolid organizational skills, including multitasking and time-managementAbility to work with and communicate effectively with subcontractors, engineering staff, consultants, designersAbility to perform under-pressureExcellent customer service skillsAble and willing to work early and late hours as neededWhat's in it for YouWhen you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.Our benefits package includes (but is not limited to):Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription DrugLife, legal, and supplementary insuranceVirtual and in person mental health counseling services for individuals and familyCommuter and parking benefits401(K) retirement plan with matching contributionsEmployee stock purchase planPaid time offTuition reimbursementOn-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classesAccess to CoStar Group's Diversity, Equity, & Inclusion Employee Resource GroupsComplimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacksThis position offers a base salary range of $73,400-$122,600 based on relevant skills and experience and includes a generous benefits plan.We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.#LI-Hybrid#LI-MC5CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
