Job Description:This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting and supporting issues related to VMware VDI system, Windows Desktop. You will also work with senior members of the team to support VMware Windows Server Infrastructure. You will provide 1stand 2ndlevel End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in Root Cause Analysis (RCA) process for all VMware & Windows problems.Key Technical Skills & Competencies (Must Have)5 to 10 years Horizon View 7.x VDI End user support3 to 5 years knowledge of Windows Server 2012 – 2016 operating systems5 to 10 years of experience supporting Windows Desktop Operating Systems3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image3 to 5 years of experience supporting VMware Horizon View, App Volumes in a VDI environment5 to 10 years of experience working with Dell Desktop line of hardware3 to 5 years working knowledge of HP server hardware3 to 5 years of experience with Office 365 user managementUnderstanding of TCP/IP, Sub netting, Routing and SMTP concepts.Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus and some will be required within a year of joining IB.Non- Technical SkillsStrong customer service and professional client facing skills.Excellent verbal and written communications skills.Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.Strong time management and organizational skills and ability to meet project deadlines.Ability to work autonomously and as part of a global Windows team.A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).Key Technical Skills & Competencies (Nice to Have)Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)Working knowledge large scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plusExperience with PowerShell is a plus.Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.Enterprise knowledge of Teradici management or Dell Wyse Management consoleCompany Benefits & PerksCompetitive Salary, annual performance-based bonus and stock grantExcellent health and welfare benefits, including medical, dental, specialist and in-patient Competitive package of Annual LeaveDaily lunch ordered in house with fully stocked kitchenModern offices with multi-monitor setupsGreat work life balanceUnique opportunity to gain exposure to global financial products, markets and clienteleOpportunities for career progression and job scope expansion in a global company with growing local presenceHybrid work arrangement role permitting
