Job Description:
Amgen is seeking a part-time Web Chat Specialist to join our team in San Antonio, Texas. This position is ideal for individuals with at least 2 years of experience looking to further develop their skills in a fast-paced and dynamic environment. The Web Chat Specialist will be responsible for providing exceptional customer service through online chat interactions, ensuring positive customer experiences and satisfaction.
Responsibilities:- Manage and respond to customer inquiries and concerns via web chat in a timely and professional manner- Provide accurate information about products, services, and promotions- Identify and escalate priority issues to appropriate team members for resolution- Maintain a thorough understanding of company policies and procedures to assist customers effectively- Collaborate with team members to continuously improve chat support processes and procedures- Stay up-to-date on product knowledge and industry trends- Meet and exceed performance metrics and goals set by the company
Requirements:- 2+ years of experience in customer service or a similar role- Hardworking and motivated individual with a strong work ethic- Excellent communication skills, both written and verbal- Ability to present information effectively and professionally- Proficiency in multitasking and problem-solving- Detail-oriented with a strong attention to accuracy- Ability to work independently and as part of a team- Knowledge of web chat software and customer relationship management tools is a plus
Benefits:- Profit sharing opportunities- Training and professional development programs- Visa sponsorship for eligible candidates
Working Environment:At Amgen, we foster a supportive and inclusive working environment where employees are encouraged to grow and develop their skills. Our leaders are committed to mentorship and diversity, creating an atmosphere of collaboration and innovation.
Deadline to Apply: May 29, 2024
Equal Opportunity Statement:Amgen is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
