Job Description:
Occidental Petroleum is seeking a dedicated and driven Web Chat Officer to join our team on a part-time basis. This position will be remote, allowing the successful candidate to work from the comfort of their own home. As a Web Chat Officer, you will be responsible for providing outstanding customer service through our online chat platform, assisting customers with inquiries, resolving issues, and providing information about our products and services.
Responsibilities:- Respond to customer inquiries and issues in a timely and professional manner through the web chat platform- Provide accurate information about our products and services to assist customers with their needs- Resolve customer complaints and issues to ensure a positive experience for all customers- Collaborate with other team members to ensure all customer inquiries are addressed effectively- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills- Continuously improve your knowledge of our products and services to better assist customers
Requirements:- 2 years of experience in customer service or a related field- Excellent written communication skills- Critical thinking and problem-solving abilities- Ability to plan and prioritize tasks effectively- Strong attention to detail and accuracy- Proficiency in using web chat platforms and other relevant software- High school diploma or equivalent required, college degree preferred
Benefits:- Medical coverage- Training & professional development opportunities- Visa sponsorship for eligible candidates
Working Environment:At Occidental Petroleum, we are committed to supporting our employees in their personal and professional development. We believe in creating a positive and inclusive work environment where all employees can thrive and grow in their careers.
Equal Opportunity Statement:Occidental Petroleum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: May 25, 2024
If you meet the requirements and are looking for a rewarding opportunity to work in customer service with a leading company in the oil and gas industry, we encourage you to apply for the position of Web Chat Officer at Occidental Petroleum. Join us in providing exceptional customer service and making a positive impact on our customers' experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
