Victory Station Financial Services Officer

Job summary
Under the direction of the Branch Manager, develop new business through the promotion of Credit Union servicesProvide consistent, courteous and personal service to membersResponsible for specific, measurable branch goals for deposits, loans, debt protection, GAP and MRC
Job seniority: entry level
Responsibilities
• Develop new business through the promotion of Credit Union services• Provide consistent, courteous and personal service to members• Analyze member needs, match products/services to maximize member relationships• Open and modify all account types• Assist members with miscellaneous requests or services• Serve in capacity of teller and receptionist• Responsible for specific, measurable branch goals• Cross offering services and making referrals• Interview consumer loan applicants and explain loan options• Perform teller duties as required• Maintain attention to detail to ensure accuracy of work• Identify and communicate product or service-related issues or improvements• Assist in opening/closing security procedures of credit union offices• Read all internal publications and perform other duties as required or assigned
Requirements
• High School Diploma or equivalent is required• Associate's Degree or equivalent education and related training is preferred• 1-3 years of similar or related experience is required• Obtain the Certified Credit Union Financial Counselor (CCUFC) designation• High level of interpersonal skills to conduct productive interviews with loan applicants• Excellent verbal and written communication skills• Friendly and professional manner toward members• Ability to identify, evaluate, and resolve member financial needs• Knowledge of risk management and loss prevention• Accurate typing and cash handling skills• Ability to organize and prioritize work with minimum supervision• Working knowledge of computer programs and office equipment• Regular and reliable attendance is required
Key Skills Needed
• Interpersonal skills• Verbal and written communication skills• Customer service skills• Problem-solving skills• Organizational skills