Unemployment Insurance Call Center Representative

Job summary
Unemployment Insurance Call Center RepresentativeLocation: Tulsa County, OKFull-time
Job seniority: entry level
Responsibilities
• Assist customers with unemployment-insurance (UI) program needs in an inbound call center environment in a timely fashion.• Assist customers with re-employment program needs in an inbound call center environment in a timely fashion.• Assist business customers with the UI program and any employer-service needs in an inbound call center environment in a timely fashion.• Perform various clerical duties and/or support activities working in conjunction with other agency staff and departments towards the Employer Services / UI Services / Re-Employment Services processes.• Maintain the required safety and security protocols associated with the responsibilities mentioned above.
Requirements
• Three years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work; or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for each year of the required work experience.• Proficiency in using Microsoft Office, including Word, Outlook, Excel, Power Point, and Teams, as well as the Internet.• High School Diploma or GED; some college preferred.• Minimum 1 year of experience in customer service skills preferred, with exposure to working with difficult customers in an inbound call environment.
Key Skills Needed
• Excellent verbal and written communication skills.
Benefits
• Comprehensive benefits packet• Generous benefit allowance to offset the cost of insurance premiums for employees and eligible dependents.