This is a remote position but the selected candidate will need to be available to work from the client's Harrisburg, PA office periodically for training and meetings.
The selected contractor will serve as an onboarding team member for the second phase of a new system. This will involve working with the Business Workflow Unit, the Project Manager, the Vendor(s), and the external stakeholders. The intent is for the onboarding team to identify all external stakeholders, then provide the stakeholder entities with virtual training as well as account access and set up, and post-deployment account support.
The Training Developer will work directly with program subject matter experts (SMEs) and stakeholders to maintain a working knowledge of the system; document and understand business requirements and workflow for training purposes; develop training plans; deliver virtual and/or in-person training; maintain training records through the internal tracking system; and provide post-deployment support such as password management, account troubleshooting, process management expertise, etc. Responsibilities:
Assist in analysis and management of facility setup in the new system
Maintain training records of external stakeholders through internal system. External stakeholders include facility administrators and personnel from hospitals, funeral homes, coroner and medical examiner's offices, nursing homes, etc.
Manage virtual and/or in-person training curricula, including review of vendor-provided training materials
Manage virtual and/or in-person training plans, procedures, and delivery to external stakeholders
Engage with program SMEs and stakeholders to verify system application functionality aligns with business needs, functional design and training documentation
Report defects in the application as encountered and escalates potential deficiencies to onboarding team lead and/or Business Workflow Manager
Provides post-deployment end-user technical support Qualifications:
Minimum of 4 years' experience in the information technology industry in business analysis
Minimum of 4 years' experience in Adult Training Development, and/or end-user support to meet general objectives shown above.
Minimum of 4 years' experience in training development and delivery.
Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills.
