H-E-B is a leading innovator in technology. Our Information Solutions (IS) Partners design, construct, implement, support, and/or repair technology solutions that the business needs.
As a Technical Specialist II , you will provide technical support services required to maintain H-E-B's computing infrastructure.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. "Partner-owned" means our most important resources—People—drive the innovation, growth, and success that makes H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE… insight to consider People as part of Information Solutions processes?
HEAD FOR BUSINESS… technical expertise?
PASSION FOR RESULTS… drive to learn system design and configuration?
What is the work? Information Technology:
- Installs, troubleshoots, documents, and supports one or more relevant hardware and software technologies that comprise H-E-B's computing infrastructure
- Works effectively with vendors to manage installation, troubleshooting, or support of H-E-B's infrastructure
- Applies knowledge across multiple technologies sufficient to begin contributing to higher level services around system design, configuration, and support of the following hardware / software:
Hardware:
- Windows / MAC PCs and laptops
- Personal productivity devices such as printers and PDAs
- Intel / Linux, Intel / Windows, and Sun / Solaris servers
- Mainframe infrastructure
- Enterprise storage infrastructure, including supporting fiber channel network infrastructure
- Network (including wireless) infrastructure
- Phone systems
- Store POS systems
- Store fuel dispensing and management systems
- Store Business Center systems
- Store vendor delivery / receipt systems
- Store Rx systems
- Store DVRs and camera systems
- Store burglary systems
Software:
- Windows, Linux, and Solaris operating systems and systems management consoles
- Mainframe management tools
- Virtualization software and related system management tools
- Platform management systems, such as antivirus, patch management, software deployment, and inventory management
- Microsoft Exchange and Unified Communications
- Microsoft Active Directory; other LDAP directory tools
- ITIL systems management tools
- Enterprise storage system management software and associated replication technologies
- Enterprise job scheduling systems
What is your background?
- A related degree or comparable formal training, certification, or work experience
- 5+ years of relevant experience
Do you have what it takes to be a fit as an H-E-B IS Technical Specialist?
- Excellent interpersonal skills
- Excellent verbal, listening, and written communication skills
Can you…
- Function in a fast-paced, retail, office environment
- Travel by car or plane with overnight stays
- Work extended hours; sit for extended periods
