Service Manager

Job summary
Responsible for performance and profitability of service departmentMaximizing service requests and profitability for branch service departmentDeveloping and maintaining positive relationships with customers
Job seniority: mid-to-senior level
Responsibilities
• Protect and maintain all assets of assigned service department• Create a plan to identify potential service customers• Develop and maintain positive long term relationships with customers• Maintain customer service information based on customer needs• Ensure customers have information on sales programs, pricing, products, etc.• Develop relationships with vendors• Respond to customer needs with appropriate parts and service solutions• Manage, coach and train service employees• Review and approve all service purchases• Responsible for meeting sales and DOP forecast• Maintain tools, equipment and supplies for service department• Monitor costs and expenses• Make regularly scheduled calls to identify service needs• Ensure trailers are repaired and invoiced efficiently• Conduct safety activities for service department• Manage and track all service work• Other duties as assigned
Requirements
• High school diploma, college preferred• Previous sales service and management experience needed• Strong industry knowledge• Excellent leadership, communication, sales, and customer service skills• Computer literacy and good organizational skills• Strong creative thinking and problem-solving skills• Ability to work under pressure and handle stress• Travel: 10%
Key Skills Needed
• Strong industry knowledge• Excellent leadership, communication, sales, and customer service skills• Computer literacy• Good organizational skills• Strong creative thinking and problem-solving skills