Job Summary Power Grid Components is growing fast! Their growth will allow you the opportunity to grow with them. They are servicing an exciting industry in the utility and energy sector. An industry pushing toward clean and renewable energy. They are a part of the solution in fixing America's energy problems. It's an exciting time to be in their industry there is unlimited growth potential for the company.
They are good people who treat each other like family and enjoy working together. There is an appreciation for the team and everyone on it. They do not support drama or corporate politics. Also, your work will be broad and not siloed into a specific area. You can come in and be a true contributor to move the ball forward and create new processes. Your scope of work will be broad, and so you will get exposure to a variety of things.
Overview Responsible for installing, configuring, troubleshooting, and maintaining Windows desktops, laptops, and peripherals. This is primarily an onsite position in Bessemer, AL with up to 25% of time spent traveling to and supporting affiliate entities of Power Grid Components.
Responsibilities Provide level 1 and 2 support for both local and remote employees. Track and document issues and resolutions for reference by opening trouble tickets. Troubleshoot issues by using the organization's knowledge base and other resources available. Install, configure, and troubleshoot hardware, software, and applications to include but not limited to: Microsoft Office Suite Adobe Other line of business applications Work closely with other team members to support client end users. Respond to Service Desk tickets and alerts in a timely manner. Other duties as requested. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and ability required.
Associates Degree or higher in IT relevant discipline (Preferred). 1 to 3 years of IT relevant experience (Preferred). Able to work traditional business hours and weekends as needed. Industry specific certifications or equivalent certifications (preferred). Microsoft 365 Certified: Modern Desktop Administrator Associate. CompTIA+. Technical Skills PC Configuration and imaging (Windows 10,11). Experience with Office 365. Experience with ticketing systems, RMM tools. Experience with On-Premises Active Directory And/or Azure Active Directory. Experience with Microsoft Office Suite (e.g. manipulating spreadsheets, setting up Outlook, PowerPoint slideshows, etc.). Understanding of TCP/IP subnetting, DNS, DHCP. Soft Skills Excellent Communication skills, presentation, verbal and written. Attention to detail. Ability to prioritize and multitask multiple requests. Ability to work with little or no supervision. Ability to create documentation. Ability to read, understands, and follow oral and written instructions. Ability to explain technology in an easily understood manner. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. May be required to travel, work on-call or long hours in case of network malfunction.
