We are desiring to recruit an experienced Service desk analyst to join our high calibre team at Irvine Technology Corporation (ITC) in Scottsdale, AZ.
Growing your career as a Full Time Service desk analyst is a terrific opportunity to develop useful skills.
If you are strong in presentation, attention to detail and have the right work ethic for the job, then apply for the position of Service desk analyst at Irvine Technology Corporation (ITC) today!
Service Desk Analyst (Hybrid) We have an immediate need for a Service Desk Analyst to join one of the nation's largest independent automotive parts retailers. The Service Desk Analyst facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
Location: Scottsdale, AZ (Hybrid) This Job Pays: $20 - 24 per hour What You Will Do: Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary. Document all reported issues, troubleshooting steps and resolutions in the incident management system. Provide feedback, additions and updates to the knowledge base where applicable. Follow established Information Technology Infrastructure Library (ITIL) processes and procedures. Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures. Properly evaluate, troubleshoot, escalate, and document issues. Complete work in a timely and accurate manner while providing exceptional customer service. Stay current on the latest technologies, trends and strategies in use by Discount Tire Other duties as assigned. What Gets You The Job: This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience. ITIL knowledge preferred. This position requires one year of customer service experience is required. Software/hardware support experience is preferred. Knowledge of PC hardware, computer operating systems and software is required. Previous experience with Automated Call Distribution preferred. SAP troubleshooting experience is beneficial. Demonstrates ability to communicate across all levels of the organization; ability to clearly articulate technical ideas to a non-technical audience both verbally and in writing is required. Must be able to type quickly and accurately. Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary. Please send your resume to Dave Lim, Senior Technical Recruiter for immediate consideration.
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Report this job Dice Id: itcca Position Id: 21403 Benefits of working as a Service desk analyst in Scottsdale, AZ:
? Career Growth Potential
? Continuous Learning Opportunities
? Leading Industry Pay
