Service Coordinator

Primary Responsibilities:Responsible for providing quotes on all Service work orders requiring same (any work taking longer than a week needs to go to the Sr Service Manager for review and approval)Communicate with Technicians while on-site on any potential issues or problems with the work orderWork with Technicians, Dispatcher, Safety, Fleet, Quote Team, Procurement, Project Assistants, Account Managers, Project Managers to provide support where neededProcess purchase ordersPlace calls in the correct statusReceive and review work ordersDispatch all service work orders and projectsDispatch all roll-out work orders to the scheduled date list in the work orderCommunicate with both internal and external customers providing instructions to the technicians, estimated travel time, estimated work time, material and equipment needs, and customer reporting requirementsProvide follow up with technicians to provide timely responses and completion of all work orders and projectsCommunicate with technicians while on-site on any potential issues or problems with the work orderOther duties as assignedExperience, Skill, and Educational Requirements:Field experience requiredKnowledge of customer base and requirementsAbility to communicate both verbally and thorough writing in a professional, courteous and knowledgeable mannerAbility to multitask (using several screens and browsers and the same time, talk on the phone while navigating the system)Ability to prioritize tasks according to deadlines and urgency and complete them in a timely and professional mannerAbility to comprehend, summarize, edit and paraphrase dataAbility to browse the internet and also use the internal systems and websites for our customersAbility to create, edit and analyze Excel spreadsheets, Word documents, PDF files and Power Point presentationsAbility to create, navigate, search and update Rogers Electrics systems (work orders, reports, quotes, invoices etc., emails)Ability to use office equipment (i.e.,fax, phone, scanner, copier, mail)Proficiency in MS Office SuiteOther duties as assigned