Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. Benefits* Competitive payMedical, dental, and vision insuranceLife insurance401k* PTOEmployee discountsCareer growth opportunitiesResponsibilities* Meet with customers and determine their needs for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relationsMaintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relationsMonitor the progress of each vehicle throughout the day, and update customers frequentlyIncrease profitability by maximizing sales & executing retail promotionsOversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion timesOversee and participate in quality controlParticipate in the development and documentation of standard operating procedures as appropriateQualifications* High school diploma or equivalentValid commercial driver's license & clean driving recordAccredited training in service advisor skills, customer satisfaction, and quality controlAutomotive service advisor experienceAbility to read, write and speak English fluentlyAbility to concentrate and accomplish tasks despite interruptionsMultitasking skillsProficient use of computers/business machinesAbout Us: At SVG Motors, our goal is to meet and exceed our customers' wide variety of car-shopping needs. We're able to do this by providing high standards of customer service across our multiple stores, representing top brands such as Ford, Chrysler, Dodge, Jeep, RAM, Buick, GMC, Chevrolet, and Toyota. We go above and beyond to provide our customers with exceptional value and are always looking for talented individuals who are committed to providing the best possible experience for our customers!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
