St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Scheduling Specialist II is responsible for answering incoming calls and making outbound calls to ensure accurate appointment scheduling into data base & provider schedules. Responds to patient's questions and needs by editing, canceling rescheduling appointments according to department protocols, in addition to pre-procedure requirements. Requires extensive interaction with providers, department staff, offices, pharmacy, and equipment representatives to ensure correct scheduling. JOB DUTIES AND RESPONSIBILITIES: Accurately completes the scheduling process. Ensure proper prerequisite testing is completed or ordered prior to study being scheduled
Ensure appropriate protocols are followed/coordinated depending on diagnosis
Communicate/Coordinate effectively with departments, radiologists, cardiologists, radiology nursing staff, & radiology managers when there are safety issues for the patients Educate offices on protocols for prior testing required to complete procedures
Collaborates with OR scheduling/anesthesiology to accommodate the anesthesia needs of the PT's
Knowledge of procedure workflow to determine if/when procedures can be scheduled
Prioritize workload to ensure that cases are handled per provider protocols
Provides accurate and timely verification of all financial information for all services to ensure proper reimbursement
Registers Patient at time of appointment entry
Updates and or communicates correct patient information to appropriate staff, hospital departments, and computer systems. Works with coordinator, supervisor and managers for any scheduling, or insurance issues
PHYSICIAL AND SENSORY REQUIREMENTS: Must be able to sit for long periods of time. Must have the ability to hear as it related to normal conversation. Frequent use of hands for data entry.
EDUCATION: Associate degree or equivalent experience required
TRAINING AND EXPERIENCE: 1-2 years of previous experience in a call center or other high volume, fast paced environment required. 2-4 years of experience in a role utilizing medical terminology required.
Previous experience in a medical office environment preferred
Previous experience utilizing in an electronic scheduling system preferred
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
