Summary The Scheduler performs all routine clerical tasks and schedules all exams/procedures for all hospital-based services including:
• Outpatient diagnostic and interventional procedures
• Initial therapy evaluations
• Surgical cases with the exception of same day cases
• Initial request for clinic visits
• Referrals and services for inpatients, ordered at discharge, to be provided post discharge
• Scheduled admissions for future dates
Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Education/Experience/Licensure Education/Formal Training Work Experience Credential/Licensure REQUIRED: N/A
Minimum of two years of work experience in a hospital or healthcare setting.
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PREFERRED: N/A
Prior administrative or scheduling experience
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SUBSTITUTIONS ALLOWED: N/A
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Knowledge/Skills/Abilities knowledge of general business operations, scheduling, insurance, and coding. Ability to understand and prepare complex written materials such as letters of medical necessity, letters of insurance payment appeals, and patient records Ability to type 35 words per minute Basic understanding of medical terminology preferred. Knowledge of basic computer operations acquired either through work experience or education, required. Excellent verbal and written communication skills. Ability to work without close supervision and to exercise independent judgment. Ability to organize multiple tasks and projects and maintain control of own and others' work flow. Ability to perform basic arithmetic calculations. Key Job Responsibilities As initial patient liaison, coordinates all patient care procedures via telephone communications and direct patient contact for hospital-based exams and procedures. Reviews and maintains patient care information. Completes patients' medical and/or insurance file from initial interview and distributes files as specified in departmental policies and procedures. Performs other job functions as assigned or requested. Physical Requirements The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
