Job#: 2023407 Job Description:
This position will act as an expert for Salesforce Marketing Cloud for Service Offerings and End User Support. This is a part-time position working approximately 5-15 hours a week for 6 months. The position is "on call" and the candidate will need to be available when needed by the team. Potential room for growth. Duties Include:
Train team on how we can use Journey Builder to support the Training and Events Unit with their communications related to events. Assist with altering data extensions and help train the team on adding/removing specific people. Assist with updating permissions- segregate different folders/components for different users and help train on this task. (Activating/deactivating accounts, resetting passwords/multifactor authentication, etc.) Identify solutions to solve complex problems leveraging Marketing Cloud features. (One pager instructions, facilitate training sessions and workgroups, etc.) Help update and alter automatic sends and provide training. Understand current Marketing Cloud implementation and assist with configuring features (like approvals) then provide training. Assistance with updating AMPscript and training on this process. Create additional templates as needed and train on this process. Create and present training resources for the basic Marketing Cloud functions in addition to the tasks outlined above. Consult on Marketing Cloud best practices, sharing tips/tricks for success. Provide root cause analysis of Marketing Cloud features working with BHSP and technical teams to isolate issues across Salesforce Service Cloud and Marketing Cloud. Identifying solutions in Marketing cloud and mitigation strategies for identified problems. Help perform regular audits to ensure information is flowing over correctly from Service Cloud to Marketing Cloud, and problem solve integration issues if they exist. Skills Required:
Extensive experience and knowledge of Salesforce Marketing Cloud features and support.
Knowledge of coding, specifically with AMPscript, SQL, HTML, and CSS.
Experienced in facilitating training and publishing training materials.
Experience documenting processes and explaining complex information in a simplistic manner.
Experience with the bounce management process in Marketing Cloud and how to leverage with an integrated Salesforce CRM solution.
Experienced in production support and problem solving for Salesforce Marketing Cloud, including Service Cloud Integrations.
Be able to work directly with business/production owners on priorities and balance workloads.
Strong written and verbal skills with the ability to simply explain technical topics to a non-technical audience.
Other Preferred Skills:
Experience with other Salesforce products, like Tableau.
This is a part-time position working approximately 5-15 hours a week for 6 months. Potential room for growth. The position is "on call" and the candidate will need to be available when needed by the team.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Report this job Dice Id: apexsan Position Id: BHJOB2374_2023407
