The Resident Automation Technician Lead is responsible for supporting the customer on all automation-related topics and supervising the day-to-day operations of a TGW resident technician team stationed at one of TGW's customer facilities.The Resident Automation Technician Team Lead acts as a key liaison between the customer and TGW on automation and personnel matters.In addition to customer service and leadership skills, this role requires thorough knowledge of electrical, mechanical, controls automation and software support.
What you'll be handling
Serve as the point person between the supported facility and assigned Lifetime Services team for automation and personnel-related topics.
Assist with onsite responsibilities such as managing incidents, identifying training needs, coordinating shift work, approving timecards, responding to time-off requests, attending customer meetings, and other tasks as directed.
Coordinate and oversee maintenance activities pertaining to automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems. Provide hands-on assistance with such maintenance activities, lead efforts to resolve issues requiring in-depth technical knowledge, and communicate maintenance activities to the customer as needed.
Assign work orders to the team and ensure completion of such tasks, and providing assistance as needed.
Develop and maintain positive working relationships with the customer, ensure compliance with all health and safety guidelines, requirements, procedures, and regulations.
Respond to after-hours inquiries as needed.
What you'll need
Associate degree or Technical Certificate in Controls Engineering, Mechatronics, Industrial Maintenance, Electrical Engineering, or related field, or equivalent experience. Five plus (5+) years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, manufacturing, or related environments with additional experience holding formal or informal leadership roles.
Previous experience in electromechanical troubleshooting and repair of material-handling conveyors, AS/RS, and shuttle systems.
Familiarity with HMI and/or SCADA (supervisory control and data acquisition interface) experience.
Profibus and Profinet experience.
Ability to interpret engineering drawings for use in diagnostics. PLC programming and troubleshooting knowledge, preferred.
Excellent communication skills and customer service skills. Ability to travel up to 15%. See full job description for additional physical requirements.
What you'll receive
TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.
TGW is an equal opportunity employer.
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