Job Description:
We are seeking a passionate and energetic Remote Live Chat Assistant to join our team at Zoom Video Communications in Chicago, Illinois. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role. As a Remote Live Chat Assistant, you will be responsible for providing exceptional customer service through live chat support to our clients.
Responsibilities:- Engage with customers in a professional and friendly manner through live chat- Provide product information, troubleshooting assistance, and guidance on using Zoom's services- Respond to customer inquiries promptly and effectively- Collaborate with other team members to ensure seamless communication and resolution of customer issues- Maintain accurate and detailed records of customer interactions
Requirements:- 2+ years of experience in a customer service role- Strong communication skills, both written and verbal- Ability to multitask and prioritize tasks effectively- Strong analytical skills and ability to think innovatively- Passion for providing exceptional customer service- Energetic and enthusiastic attitude- Proficiency in using live chat software and other customer service tools
Benefits:- Paid overtime- Vision insurance- Profit sharing
Working Environment:At Zoom Video Communications, we cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and continuous improvement. As a Remote Live Chat Assistant, you will have the opportunity to contribute to our mission of providing the best customer experience possible.
Equal Opportunity Statement:Zoom Video Communications is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Deadline to Apply: May 22, 2024
If you meet the requirements and are excited about the opportunity to join our team as a Remote Live Chat Assistant, we encourage you to apply before the deadline. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
