Product Specialist

Title: Product Specialist Location: Harrisburg, PA- Locals Only Duration: 12Months Initial remote subject to change in future to Onsite Job Description: Minimum of 4 years' experience in the information technology industry in business analysis, adult training development, and/or end-user support to meet general objectives shown above. Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills, and a history of successful training development and delivery. Maintain training records of external stakeholders through TRAIN PA system. External stakeholders include facility administrators and personnel from hospitals, funeral homes, coroner and medical examiner's offices, nursing homes, etc. Manage virtual and/or in-person training curricula, including review of vendor-provided training materials Manage virtual and/or in-person training plans, procedures, and delivery to external stakeholders In coordination with the Business Workflow Unit, engage with program SMEs and stakeholders to verify application functionality aligns with business needs, functional design and training documentation Report defects in the application as encountered and escalates potential deficiencies to onboarding team lead and/or Business Workflow Manager Provides post-deployment end-user technical support Thanks & Regards,
Swathi Vaka