We are on the lookout for an enthusiastic Patient Services Associate/Assistant | University of Michigan - Ann Arbor to join our productive team at University of Michigan in Ann Arbor, MI.
Growing your career as a Full Time Patient Services Associate/Assistant | University of Michigan - Ann Arbor is an incredible opportunity to develop critical skills.
If you are strong in planning, leadership and have the right personality for the job, then apply for the position of Patient Services Associate/Assistant | University of Michigan - Ann Arbor at University of Michigan today!
Michigan Medicine Neurosurgery ambulatory care clinic is committed to providing high-quality specialty health care services for adults. We are seeking a compassionate, organized, and motivated individual to join our clerical team. The patient services associate is an integral team member in Neurosurgery providing support for patients, families, staff, and visitors to our clinic.
? Provide exceptional customer service to patients and families
Provide check-in and check-out support for the Taubman Neurosurgery ambulatory care clinic Schedule follow-up patient appointments Working with call center and providers to schedule patients in appropriate schedules Confirm, notify and remind patients of appointments and/or changes. Calling and rescheduling patients due to provider clinic closures. Scan and upload medical documentation and diagnostic imaging Prepare and distribute daily appointment schedules to the electronic medical record Monitor and send mail. faxes and other paperwork Completing insurance verification and collecting cash/credit card payments from patients. Communicate, troubleshoot, and escalate concerns and issues HS diploma or GED medical office experience Excellent communication skills. Ability to multi-task. Excellent Attendance. Flexibility and seeking constructive approaches to resolving workplace issues. Willingness to learn new ways to accomplish work. Accomplishes work in ways that maximize productivity and available resources while minimizing waste. Exceptional interpersonal skills and the ability to work within a team setting. Demonstrates active listening, written, verbal, and information technology skills. Associate: 2-3 years of experience Assistant: 0-2 years of experience Organized, a self-starter, and motivated with strong problem-solving skills. Knowledge of MiChart and ability to efficiently navigate the electronic medical record system. Able to identify the best available appointment type to meet the patient, clinic, and provider needs/requirements. Knowledge of Michigan Medicine Policies and Procedures. Recent experience in an Outpatient Clinic and able to identify "red call" and "yellow card" situations and respond appropriately. Relates work and job purpose to Michigan Medicine's mission and commitment to putting patients and families first. Experience working within a large, complex healthcare setting. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
Connections working at University of Michigan - Ann Arbor
Benefits of working as a Patient Services Associate/Assistant | University of Michigan - Ann Arbor in Ann Arbor, MI:
? Excellent benefits
? Rapid Progression
? Generous Compensation
