Guest Services Representative, PT 7 am-3 pmAre you a positive and professional individual looking to join our team as a Guest Services Representative? We are seeking a dedicated team member to provide exceptional service to our hotel guests. Your responsibilities will include greeting guests, managing their information, assigning keys and rooms, and addressing any inquiries to ensure a pleasant stay. The ideal candidate will possess excellent communication skills, a strong work ethic, and a focus on guest satisfaction. Weekend availability is required. If you fit this description, we encourage you to apply today!Responsibilities:Connect with the housekeeping department to ensure guest accommodations are readyWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationAnswer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsBookkeeping: keep accurate records of all hotel guest account informationHandle customer complaints as necessaryQualifications:Well-versed in taking telephone calls and handling stressful situations1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredHigh school diploma, GED, or equivalentDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsHas previous experience or working knowledge of Microsoft Office and reservation management systemsAbout Company:Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of "if we take care of our employees then our employees will take care of our guests," our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
