Order Management Specialist I Location Acworth, GA : Job Summary This position is the primary liaison between the locations of Carlisle Architectural Metals and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing - and being a pleasure to do business with throughout. The OMS is also the customer's primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.
Duties and Responsibilities: Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs. Works with colleagues in inventory and production planning to source material for orders. Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed. Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors. Creates a strong relationship with customers, representatives, and regional managers. Competencies Teamwork Builds trust with others by encouraging open dialogue and collaboration. Seeks diverse perspectives to create stronger solutions. Managing Change Able to keep on track despite difficulties or barriers that may be encountered. Addresses conflict to find common ground solutions. Continuous Improvement Retains a mindset of always striving to make things better. Applies continuous improvement tools and processes to every aspect of the role. Customer Focus Listens to understand the needs of customers (internal and external). Builds trusting relationships and seeks innovative solutions for all customers. Always has the customer's needs top of mind. Continuous Learning Understands individual strengths and opportunity areas and seeks development opportunities to leverage strengths and lean into opportunity areas. Open to both giving and receiving feedback. Drive for Results Always has a sense of urgency to solve problems with actions. Seeks to align goals with attainment of organizational strategy. Has a sense of ownership and personal accountability for actions taken. Equipment Used: Standard office equipment. Working Conditions: Office Environment Occasional exposure to manufacturing areas. Monday - Friday, 8 am - 5 pm. Travel Requirement: Some travel may be required for this position. Personal Protective Equipment (PPE) Used: Personal Protective Equipment is not regularly required for this position. Requirements: Required Skills/Abilities/Knowledge: Effective written and verbal communication skills. Strong negotiation skills. Basic mathematics skills. Organizational and time management skills. Ability to answer various customer inquiries in an accurate manner. Knowledge of production scheduling processes. Understanding of shipping and freight policies. Education and Experience: Associates or bachelor's degree preferred. Minimum experience in one of the following fields: order management, logistics, or inventory management. Experience working to serve internal and/or external customers.
