The Operations Manager is a management oriented individual who is responsible for the internal operations of the office. Responsible for maintaining appropriate billing/payroll processes and management of Operations Specialist and Operations Clerks. Essential Job Functions
- Conducting all field employee payrolls via Aveanna policies and procedures.
- Conducting all billing via Aveanna policies and procedures.
- Conducting/managing monthly insurance verifications for all active clients receiving therapy or private duty nursing.
- Requests Private Insurance Authorizations when applicable
- Verifies payer information and benefit plans for new clients and communicates information to location management
- Manages Pending Report to keep total in line with Regional expectations
- Uses Accounts Receivable report to identify patients where we have collections issues and develop plan for correction
- Conducting/managing monthly authorization verifications for all active clients receiving therapy and private duty nursing.
- Management of Operations Specialist that includes, but is not limited to:
- Maintaining updated and accurate therapist/nurse credentials according to Aveanna policies and procedures.
- Ensure that all new hires are working through Aveanna standard hiring process.
- Ensuring that all therapy/nursing documentation is verified accurately through Aveanna's billing and payroll process
- Sets expectations, provides feedback, and manages performance on a routine basis
- Maintaining/managing all client 'plans' to ensure the most accurate information is reflected when the billing process in conducted
- Assists in investigation of clients problems and promptly seeks solutions.
- Performs all duties in an independent manner with little need for direct supervision.
- Always maintains and respects patient and employee confidentiality following HIPPA guidelines.
- Consistently demonstrates a self-directed, disciplined, approach in completing work assignments.
- Enters geographic location, directions, and overview of client profile.
- Demonstrates positive interaction, personable approach to convey their priority, instill confidence and loyalty.
- Response to management direction using appropriate methods and channels of communication. Requirements
High school diploma or GED
At least 1 year of management experience Preferences
College degree preferred
Prior billing experience preferred
Healthcare experience a plus Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries at all times
Ability to comfortably work with families to discuss payer and benefit issues
Quick-thinking and astute decision making skills
Attention to detail
Time Management
Effective problem-solving and conflict resolution
Ability to remain calm and professional in stressful situations
Strong commitment to excellence
Quick-thinking and astute decision making skills
Effective problem-solving and conflict resolution
Excellent organization and communication skills with a commitment to follow-up
Leadership skills
Ability to train and supervise staff Physical Demands
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must have strong sense of smell and touch Environment
Performs duties in an office environment with occasional field visits during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
