Operations Analyst

Manifest Solutions is currently seeking a Operations Analyst (Data Center) for a hybrid position in Columbus, OH.
With general direction, leverage event management systems to monitor and maintain the availability and functionality of the computing environment's systems, network and applications. Assist in the creation and adoption of incident management procedures Communicate effectively with IT support staff and users through various means (e.g., service management systems, telephone, email, communication software) to collect and disseminate information regarding the operational environment. Has working technical knowledge of the computing environment.
Support staff implementing changes to the IT infrastructure in accordance with change management procedures and policies.
With general direction, support the Data Center's hardcopy output responsibilities by managing the flow of hardcopy output requests sent to printers within the Data Center.
As designated ESSENTIAL staff, report to work when scheduled even when company is closed to non-essential employees.
Job Qualifications: Some college or equivalent experience. 5 or more years of IT experience. Must be willing to work 3rd shift position. Microsoft Word and Excel experience. Ability to lift 20 lbs. Excellent communication skills both verbal and written Ability to work in a positive and contributing manner in a team environment. Able to digest, comprehend and follow guideline and procedures. Good problem solving/analysis and decision-making skills.