Job Description:
As an Online Live Chat Specialist at Accenture, you will be responsible for providing excellent customer service and support through online live chat interactions. Your primary duties will include responding to customer inquiries, resolving issues, providing product information, and guiding customers through the online purchasing process. You will also be expected to actively engage with customers to provide a personalized and positive experience.
Responsibilities:1. Respond to online chat inquiries in a timely and professional manner.2. Provide accurate information about products, services, and policies.3. Troubleshoot technical issues and provide solutions to customers.4. Collaborate with other team members to ensure consistent and high-quality customer service.5. Maintain records of customer interactions and transaction details.6. Continuously improve knowledge of products and services through training and research.7. Meet or exceed performance metrics related to response times, customer satisfaction, and sales goals.8. Maintain confidentiality of customer information and follow data protection guidelines.
Requirements:1. Bachelor's degree in a relevant field (or equivalent work experience).2. Minimum of 2 years of experience in customer service or online chat support.3. Strong communication skills, both written and verbal.4. Ability to multitask and prioritize in a fast-paced environment.5. Proficient in using online chat platforms and CRM systems.6. Resourceful and motivated to provide excellent customer service.7. Demonstrated cooperation and teamwork skills.8. Ability to conduct research and problem-solve effectively.9. Flexibility to work occasional evenings or weekends as required.
Benefits:1. Joining Bonus2. Gym membership3. Paid sick leave
Working Environment:At Accenture, you will be part of a dynamic and innovative team that values fresh ideas and creative solutions. We encourage a culture of creativity and collaboration to drive success and growth for our employees and clients.
Deadline to apply: May 13, 2024
Equal Opportunity Statement:Accenture is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
